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Outpatient satisfaction with osteopathic manipulative treatment in a hospital center: A survey

Journal: Alternative Therapies in Health and Medicine Date: 2018/10, 24(5):Pages: 18-24, type of study: cross sectional study

Full text    (https://search.proquest.com/openview/0b7ad5129f72d97c317e20cc59987447/1.pdf?pq-origsite=gscholar&cbl=32528)

Keywords:

patient satisfaction [35]
osteopathic manipulativ treatment [9]
OMT [2951]
hospitals [17]
outpatient [5]
hospital Administration [1]
pain management [31]
Italy [13]
cross sectional study [597]

Abstract:

Context Although osteopathy is not yet certified as a health profession in Italy, many people choose osteopathic manipulative treatment (OMT) for pain relief. Nevertheless, no study evaluating patients degree of satisfaction after OMT and the perceived quality of the treatment has occurred in Italy. Objectives The study intended to assess outpatients', satisfaction with OMT carried out at a hospital. Design The research team conducted a survey from January 2015 to January 2016 using 3 questionnaires. Setting The study took place the Fondazione Santa Lucia, Hospital (Rome, Italy), an institute for research and health care. Participants Participants were 101 patients with musculoskeletal (MSK) disorders undergoing OMT at the hospital. Interventions The OMT was performed by 3 osteopathic practitioners who had completed the 6 y, part-time training program recognized by the Italian Register of Osteopaths. Outcome Measures To measure the level of their satisfaction, the research team had patients complete the modified patient satisfaction questionnaire (mPSQ) the patient satisfaction with outpatient physical therapy (PSOPT) instrument, and the visual analog scale for satisfaction (VASS). Parametric and nonparametric analyses were performed to correlate the questionnaires and the demographic variables using the Pearson and Spearman tests. Results Data were obtained from 97 patients, with mean age of 42.48 +/- 16.1 y, 50 of whom were female. The data showed high, average general satisfaction after OMT: (1) VASS - 9.36 +/- 1.00 and (2) PSOPT - 43.27 +/- 3.65. A significant negative correlation was found between access to care (D1-TOT) on the mPSQ and at ages older than 65 y - r = 0.24 and p


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